The Cintelis Value Ladder
Start with our Discovery Assessment, then choose your protection tier. All packages include monitoring and support.
We evaluate your current IT estate, uncover risk, and deliver a tailored roadmap to safe, reliable operations.
- IT infrastructure review
- Security vulnerability scan
- Tailored recommendations report
- 30-minute strategy consultation
Basic IT management with security essentials. Perfect for businesses with up to 10 employees.
- Help desk support (9am–5pm weekdays)
- Basic firewall & antivirus management
- System updates & patch management
- Email security & spam filtering
- Weekly backup verification
Enhanced cybersecurity protection for businesses handling sensitive data or with compliance requirements.
- All features from Essential IT Support
- Advanced threat detection & response
- Endpoint detection and response (EDR)
- Multi-factor authentication setup
- Security awareness training platform
- Monthly security reports
Complete IT management with premium security features. For businesses with 10–50 employees.
- All features from Advanced Security
- Proactive network monitoring 24/7
- Cloud infrastructure management
- Dedicated account manager
- Incident response guarantee (4hrs)
- Quarterly security audits
Full IT outsourcing and strategic technology partnership. Priority client status.
- All features from Comprehensive package
- Unlimited support requests
- Strategic IT planning & budgeting
- Vendor management
- Business continuity planning
- Quarterly business reviews
Add-on Services
Customize your package with optional add-ons. Click to toggle.
One-time assistance migrating to Azure, AWS or Google Cloud.
Round-the-clock monitoring of critical systems with immediate alerting.
Monthly security awareness modules and simulated phishing tests.
Automated backups with guaranteed RTO and regular testing.
Essential 8, ISO 27001, SOC2, HIPAA and GDPR compliance support.
Secure management of company & employee devices. Up to 10 users, 3 devices each.
Block of 25 additional support hours for IT and cybersecurity needs.
Professional deployment of Microsoft 365 Copilot with Purview security controls.
Who is this for?
Professional Services
Handle sensitive client information with trustworthiness and rapid response times.
Recommended: Advanced Security + Compliance
Legal Practice
Modernise legal collaboration with end-to-end encrypted workflows.
Small Retail Business
Reliable IT support and basic security to protect customer payment data.
Recommended: Essential IT + Backup add-on
Healthcare Practice
Sensitive patient data handling with privacy regulation compliance.
Recommended: Advanced Security + Compliance
Microsoft 365 Business
Deploy Copilot with enterprise-grade security built in from day one.
Recommended: Advanced Security + Copilot Deploy